Shipping Policy

FinchCrown is committed to delivering your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekends or on public holidays. We deliver to all locations across the world. At FinchCrown, we strive to deliver products purchased in excellent condition and in the fastest time possible.

Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within the time shown on the product page. However, a delay of 72 hours is possible from the designer/manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.

Described below are the site-wide policies of FinchCrown which apply to all sales and purchases made on the website. These policies are applicable to shop level policies which are available on the product description page. However, in the unexpected case of contradiction, these policies will overrule the shop level policies.

SHIPPING AND EXCHANGE

  • We offer an only exchange of the product with a new one in case of a product damaged or wrong delivery.
  • Once an order is dispatched, if the order or product will return to us because of the wrong address, we are not responsible in such cases. In this case, we will apply a partial refund process that is based on a 60-40% ratio.
  • No returns or exchange is done when the customer has opted for stitching and customization in the order.
  • All exchange requests should be intimated to FinchCrown via mail support within 24 hours of delivery of the product.

All domestic orders are shipped by our delivery partner within the next 24 hours, Monday to Saturday. It takes a maximum of 7 days for national shipping.

SHIPPING IN INDIA

Shipping in India is free of charge. This is to maintain the service level and provide your product on time. We use FedEx, Delhivery, Blue Dart, Shadowfax, ExpressBees, and Speed Post services to deliver in India.

INTERNATIONAL SHIPPING

We delivers globally and assures that the best possible courier agencies are used to deliver your product. At this time, we offer free shipping of packages up to 5 Pound weight.

TAXES AND DUTIES

For international customers, we send the package as a personal use item only but if the customs is applied for that country it needs to be paid by the customer and take the delivery for same. The company is not responsible for any Customs duties. The information about customs if applied will be informed to the customer via email/phone.